Terms of service

Who can use it

You must be at least 18 years old and able to enter into this agreement. If you use the app for an organization, you confirm you're allowed to accept these terms for it.

Your account

• Give accurate information and keep your sign-in details secret. You're responsible for activity on your account.
• Turn on two-factor authentication and auto-lock if others could access your device.
• Tell us right away at dante@sonderproject.co if you think your account has been accessed without permission.

Your content

Everything you enter stays yours. You give us permission to store, process and display it only to run the app for you, as described in the privacy policy. You can export or delete it at any time.

When you enter information about other people, such as clients, you agree that:

• you have their permission, or another lawful basis, to record and use it;
• you'll follow the laws and the rules of any organization or program you work for that apply to it;
• you won't enter Social Security numbers, government ID numbers, bank or card account details, or protected health information unless we've agreed to it in writing.

Organizations

If you set up or run an organization (an agency or team) in the app:

• the admin who creates it confirms they're authorized to accept these terms for the organization, which is then bound by them;
• client records added to the organization belong to the organization, not to the staff member who entered them, and stay with it when that person leaves. Each person's personal tasks, notes and lists stay private to them;
• the organization decides what client information to collect and why, and is responsible for having clients' permission or another lawful basis, for giving clients any notices the law requires, and for answering their requests. We store and process that information only on the organization's behalf;
• admins can add, deactivate and change the roles of staff, see the organization's client records and activity log, and manage billing. Staff who join agree to follow these terms and the organization's rules when handling client information;
• if the organization uses the front-desk kiosk or a public referral link, it's responsible for how they're used, including telling clients and referrers how their information will be handled.

Acceptable use

Don't:

• break the law, or harass, harm or spam anyone using the app;
• try to access other people's accounts or data, or get around security features;
• disrupt, overload, scrape or reverse engineer the app, except where the law allows it;
• resell the app or use it to build a competing product.

Other systems you use

Surfdesk is a work and organizing tool. It doesn't replace any official system of record (such as HMIS or an agency case file) that you're required to use, and you remain responsible for keeping those systems accurate.

Calendar sync

You can show events from another calendar (such as Google, Apple or Outlook) in Surfdesk by pasting its private link, and subscribe to your Surfdesk tasks from another calendar using your own private link. Only link calendars you're allowed to share. Anyone who has your Surfdesk calendar link can see the task titles and due times in it, so keep it private; you can replace it in Settings → Calendar at any time. Once another calendar service copies your tasks, its own terms apply to that copy.

Text messages

If you opt in to text reminders, you agree to receive them at the number you provide. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Carriers aren't liable for delayed or undelivered messages.

Fees, renewal and cancellation

Your plan renews automatically every month until you cancel. We charge the card on file at the start of each monthly period. Payments are processed by Stripe.

• Individual: $9 a month after a 7-day free trial. The trial doesn't need a card; to keep using Surfdesk after it, add one. If you add a card during the trial, you're charged $9 when the trial ends, and every month after that, unless you cancel before the trial ends. Until a card is on file, imports are limited (up to 25 people, and no backup restores). Free trials are limited to one per person and card.
• Teams and organizations: billed for the number of seats the organization buys (at least 2): $19 per seat a month for up to 18 seats, $349 a month for 19 or 20 seats, and $15 a month for each seat over 20, after a 14-day free trial. Starting the trial needs a payment card; the organization is charged for its seats when the trial ends unless an admin cancels first (organizations created before November 12, 2026 keep the 30-day trial they started with). Adding or removing seats changes the monthly charge, and the difference for the current month is prorated. Enterprise pricing is agreed in writing.

Skipping the trial: instead of a free trial, you can start paying right away with 30% off your first month (one time, on a first subscription). You're charged when you subscribe.

How to cancel: any time, online, in Settings → Subscription (organization admins cancel for their organization). Cancelling stops the next renewal; you keep access until the end of the month you've already paid for. When you cancel we may offer you a lower price to stay, which you're free to decline. You can also email dante@sonderproject.co to cancel.

Refunds: payments aren't refundable and we don't give credit for partial months, except where the law requires it or we tell you otherwise in writing.

If a trial ends without a subscription or a payment fails, your account becomes view-only: you can still see and export everything. Accounts created before November 10, 2026 are free for life. If prices change, we'll tell you at least 30 days before the change applies to you, and you can cancel before then.

Changes and availability

We're improving the app all the time and may change or remove features. We aim to keep it available but can't promise it will always be uninterrupted or error-free. Keep your own copies of anything you can't afford to lose (Settings → Data lets you export it).

Ending your account

You can delete your account at any time in Settings → Your data. We may suspend or close an account that breaks these terms or puts others at risk; where reasonable, we'll warn you first and give you a chance to export your data.

Disclaimer

The app is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement. Reminders and summaries are aids, not guarantees; don't rely on them alone for anything time-critical.

Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special, consequential or punitive damages, or for lost data, profits or revenue. Our total liability for any claim relating to the app is limited to the greater of the amount you paid us in the 12 months before the claim or $100. Some places don't allow these limits, so they may not apply to you.

Indemnity

You agree to cover our reasonable losses and costs from claims by others that arise from content you entered without the right to, or from your breaking these terms or the law.

Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in California, unless the law where you live requires otherwise.

Changes to these terms

If we make significant changes, we'll update the date above and ask you to agree to the new version in the app before you keep using it. If you don't agree, you can export your data and delete your account.

Contact

Sonder Project, California, USA. Email dante@sonderproject.co, or use Settings → About & help → Contact support in the app.